Shipping Policy

Worldwide Shipping Available

We proudly ship worldwide. Please note that international orders may be subject to customs processing depending on the destination country. Customs procedures vary by region and may occasionally cause shipping delays. If you believe your package is being held in customs, we recommend contacting your local postal or courier service for further assistance.

Estimated Shipping Times

United States: 5–12 Business Days

Canada: 5–12 Business Days

Europe: 5–12 Business Days

Australia: 5–10 Business Days

Central & South America: 8–14 Business Days

Asia: 5–12 Business Days

Please note that shipping times are estimates and may vary depending on your location, customs processing, and courier delays.

Processing Time

Orders are typically processed within 24hours - 3 business days before shipment. This allows us time to carefully prepare and package your order.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link so you can monitor your shipment in real time.

Customs & Import Fees

If your order experiences customs-related delays, please contact us for assistance. Any applicable customs fees or import charges will be covered by us where applicable.

Incorrect Shipping Information

Please ensure all shipping details are entered correctly at checkout. If you notice an error, contact us immediately.

• If your order has not yet shipped, we can update the address free of charge.
• If your order has already been dispatched, please contact the shipping carrier directly as soon as possible.

We are not responsible for packages lost due to incorrect shipping information provided by customers. If a package is returned to us because of an address issue, additional shipping fees may apply for reshipment.

Tracking Delays

Tracking information may take up to 48 hours to update after shipment. If your tracking has not updated after an extended period, please contact us at thetruecase.help@gmail.com

Delivered But Not Received

In some cases, carriers may mark packages as “Delivered” before they physically arrive. If this happens, please allow an additional business day for delivery.

For faster assistance, we also recommend contacting your local courier office (such as USPS or UPS), as they can provide the most accurate tracking updates.

If you still need help, feel free to contact us — we’re always happy to assist.

Contact Us

For any questions or concerns regarding your order or shipping, please contact us via email at thetruecase.help@gmail.com. We look forward to helping you!