At TheTrueCase, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.

 

 

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90-Day Guarantee (Lost or Missing Orders)

If your order does not arrive or is confirmed lost in transit, you are eligible for a refund or replacement.

To qualify:

• The item has not arrived within 30 days of the shipment date
• You provide proof of purchase (order confirmation or receipt)

Once approved, we will issue a refund to your original payment method. If the item arrives later, you may keep it at no additional cost.

 

 

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Faulty or Defective Items

If your order arrives damaged, faulty, or defective, you are eligible for a replacement or refund.

Please contact us within 90 days of delivery and include:

• Your order number
• A description of the issue
• Photos of the item (if possible)

We will review your request and resolve it as quickly as possible at no additional cost if deemed defective, additionally small deviations in the eye area is not a valid reason under faulty or defective items.

 

 

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Refunds

Orders may begin processing immediately after purchase, so change-of-mind cancellations or refunds are only available within 24 hours, if the order has not yet entered production.

Once production has begun, we are unable to cancel or refund the order. This does not affect your rights under applicable consumer laws.

 

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Contact Us

To start a refund or report an issue, contact:
thetruecase.help@gmail.com